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Delivery Update


Please note that delivery to East Malaysia will be temporarily affected due to the current COVID-19 situation. Subsequently, deliveries to Tawau, Kunak and Semporna will be temporarily suspended. We apologize for any incovenience caused and will continue to keep you updated regarding the current situation. For any enquiries, please reach out to our customer service via email or our hotline. 


Delivery Time


Once we receive your order, the standard delivery time will generally be 5 - 7 working days for West Malaysia, and 9 - 13 working days for East Malaysia. For orders placed after 2pm the delivery will be delayed by one working day. However, please take note that due to the current situation regarding COVID-19, deliveries will be affected particularly for East Malaysia. Please contact our customer service should you have any concerns. Please find our estimated lead times as such:

Klang Valley – 3 to 5 working days

Peninsular – 5 to 7 working days

Sabah/Sarawak – 9 to 13 working days


Given the recent developments on COVID-19, PUMA.COM remains open and strives to deliver all orders placed as soon as possible. 

As our supply chain takes every precaution for the health and safety of our staff members and customers, you may experience longer than expected delivery times. However, please rest assured that orders placed will be delivered. Any inconvenience caused is deeply regretted.

PUMA will continue to monitor the situation and react accordingly. For more information, please visit our “Learn More” page.


Order Status


All information regarding the status of your order will be sent to you via email. As a result, it is particularly important for you to ensure that you enter a current email address when you place your order with the PUMA Online Shop and that you check your emails regularly.

If you have not received an order confirmation by email after completing your order, check your spam filter before you do anything else.

If the spam filter does not contain an email from the PUMA Online Shop, please contact our Customer Service Hotline.

When your package is passed to the dispatch partner, you will receive a confirmation of dispatch by email. This confirmation of dispatch will contain a control number that can be used to track the status of your package online.

Please enter the tracking number on the YCH tracking portal.


Delivery Address and Invoice Address


Delivery and invoice addresses does not need to be the same. For example, you can have your package delivered to your work address.


Minimum Order Value


There is no minimum purchase order value.


Delivery Charges


We offer free standard shipping for order values above RM200. A standard shipping charge of RM10 will be applied on order values less than RM200.